Assurance Wireless: A man named Marlo was very professional and hel...
A Assurance Wireless customer review by GetHuman user ~Ann Stewart from November 25th, 2017
Background on ~Ann Stewart's case
GetHuman: ~Ann Stewart - can you tell our other Assurance Wireless customers when your case took place?
~Ann Stewart: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Ann Stewart a list of common Assurance Wireless problems)
~Ann Stewart: "Overcharge/Strange charge" was why I was trying to call.
~Ann Stewart's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ann Stewart: A man named Marlo was very professional and helpful. Took very good care of me and my problem with my phone.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Ann Stewart: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ann Stewart: I'd give them a one out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Ann Stewart: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Ann Stewart: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ann Stewart taken from his Assurance Wireless customer service problem that occurred on November 23rd, 2017.