Asurion: Terrible is to good of a review for this custom...
A Asurion customer review by GetHuman user ~Very Angry Sprint customer from November 24th, 2017
Background on ~Very Angry Sprint customer's case
GetHuman: ~Very Angry Sprint customer - can you tell our other Asurion customers when your case took place?
~Very Angry Sprint customer: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Angry Sprint customer a list of common Asurion problems)
~Very Angry Sprint customer: "Returns" was why I was trying to call.
~Very Angry Sprint customer's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Angry Sprint customer: Terrible is to good of a review for this customer service review of asurian. I've been dropped several times, I cant reach a person and the worse part is i'm calling about a phone they sent me that was defective out of the box. I can't use the online option because they want to charge me for their broken phone. What a terrible company..shame on them
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Very Angry Sprint customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Angry Sprint customer: I'd give them a two out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Very Angry Sprint customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Very Angry Sprint customer: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Angry Sprint customer taken from his Asurion customer service problem that occurred on November 18th, 2017.