Asus: allgood didfixnot problem
A Asus customer review by GetHuman user ~tom andrews from November 23rd, 2017
Background on ~tom andrews's case
GetHuman: ~tom andrews - can you tell our other Asus customers when your case took place?
~tom andrews: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~tom andrews a list of common Asus problems)
~tom andrews: "Complaint" was why I was trying to call.
~tom andrews's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tom andrews: allgood didfixnot problem
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~tom andrews: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tom andrews: I'd give them a two out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~tom andrews: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~tom andrews: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tom andrews taken from his Asus customer service problem that occurred on November 19th, 2017.