Asus: Warning: Stay away from this company! Donna Looney
A Asus customer review by GetHuman user ~Donna Looney from November 26th, 2017
Background on ~Donna Looney's case
GetHuman: ~Donna Looney - can you tell our other Asus customers when your case took place?
~Donna Looney: Sure. It was morning, on November 25th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~Donna Looney a list of common Asus problems)
~Donna Looney: "Track a Package" was why I was trying to call.
~Donna Looney's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donna Looney: Warning: Stay away from this company! Donna Looney
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~Donna Looney: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donna Looney: I'd give them a five out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~Donna Looney: For that I would say two out of five.
GetHuman: And finally- any advice for other Asus customers?
~Donna Looney: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donna Looney taken from his Asus customer service problem that occurred on November 25th, 2017.