Avast: Tried emailing, calling, trouble tickets...no o...
A Avast customer review by GetHuman user ~Tired of this from November 24th, 2017
Background on ~Tired of this's case
GetHuman: ~Tired of this - can you tell our other Avast customers when your case took place?
~Tired of this: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~Tired of this a list of common Avast problems)
~Tired of this: "Transfer Service" was why I was trying to call.
~Tired of this's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tired of this: Tried emailing, calling, trouble tickets...no one helps. All I want is a refund at this point. I will never use an Avast product again.
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~Tired of this: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tired of this: I'd give them a one out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~Tired of this: For that I would say three out of five.
GetHuman: And finally- any advice for other Avast customers?
~Tired of this: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tired of this taken from his Avast customer service problem that occurred on November 15th, 2017.