BC Hydro: I have had a problem with billing. Usually I am...
A BC Hydro customer review by GetHuman user ~jool50 from November 11th, 2017
Background on ~jool50's case
GetHuman: ~jool50 - can you tell our other BC Hydro customers when your case took place?
~jool50: Yes I can. It was morning, on November 2nd.
GetHuman: Did you reach out to BC Hydro, and if so, how?
GetHuman: And which of these common BC Hydro customer issues best describes the reason you wanted to talk to them?
(Shows ~jool50 a list of common BC Hydro problems)
~jool50: "Setup service" was why I was trying to call.
~jool50's review of BC Hydro customer service
GetHuman: So how would you sum up your experience for GetHuman's BC Hydro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jool50: I have had a problem with billing. Usually I am billed every * months, have had to repeately call or email requesting why did my billing stop Dec. ****. Automated info said billing would be March ****, this was April. Customer service rep had no clue why I was not billed regularly as before but said meter would be read April ** then I would be billed. Nothing, had to contact them again this time no response to email query. Finally bill came I now have to pay * months of service.
GetHuman: Let's quantify your experience contacting BC Hydro. On a scale of 1 to 5, how easy is it go get help on a BC Hydro problem?
~jool50: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jool50: I'd give them a five out of five on communication.
GetHuman: And what about BC Hydro's ability to quickly and effectively address your problem?
~jool50: For that I would say two out of five.
GetHuman: And finally- any advice for other BC Hydro customers?
~jool50: Call them early in the day or late. Don't forget any personal or account information you might need for BC Hydro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jool50 taken from his BC Hydro customer service problem that occurred on November 2nd, 2017.