Bally Total Fitness Customer Reviews

“They automatically renewed my membership and charged my credit card w/no authorization. The customer service phone number provided on the cr” Read full review ›

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by Anonymous - from 7 mos ago

“Operator promised to correct the problem.” Read full review ›

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by Boston Chris - from 7 mos ago

“So strange. I wanted to negotiate my renewal fee. Couldn't ever reach a live person. Pressed the button for cancel, and of course got a live” Read full review ›

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by Anonymous - from 8 mos ago

“Bally's does not allow customer service people cancel the service. You have to send a letter to the cancellation department. Kinda BS. Ot” Read full review ›

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by Anonymous - from 9 mos ago

“Very long wait to get information, but she was very helpful and apologized for the long wait.” Read full review ›

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by Lisa - from 9 mos ago

“I am still holding trying to actually talk to a human. They won't give me a direct number to call for the corp office. The one number they g” Read full review ›

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by SheriThoughts - from 11 mos ago

“They do not want to help. Refused to refund me $220. Very difficult to get to a person, basically have to tell them I want to pay them...e” Read full review ›

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by miss.sawyer - from 11 mos ago

“automated response said wait time was less than 10 mins. call was answered immediately after recording. called @ 6:30 pst” Read full review ›

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by stillholding - from 1 yr ago

“I am still holding. They suck at Customer Service. I have been trying for months to pay them and they can't even offer a prompt to speak wi” Read full review ›

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by Anonymous - from 1 yr ago

“I wish I did't haft to cancle over the phone.” Read full review ›

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by Rich - from 1 yr ago

“Bally Total Fitness is focused only on selling / upselling. They have no desire to support existing customers. Their IVR (phone menu syste” Read full review ›

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by jennamajig - from 1 yr ago

“It told me a less then 10 minute wait. 45 minutes later, I was finally connected to a representative. I wanted to cancel, which you have t” Read full review ›

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by Anonymous - from 1 yr ago

“I tried calling customer service at the 800 number and every single time I connected with a human they would put me on hold for another few ” Read full review ›

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by Anonymous - from 1 yr ago

“When you finally get a live person they want to add a $10.00 service charge to your payment for talking to a live person. Aweful customer s” Read full review ›

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by Jersey gold coast - from 1 yr ago

“I was pretty impressed with their customer services. They didn't try to sell me anything I didn't want. They were polite and fast. Very n” Read full review ›

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