Bally Total Fitness: Members fraud alert: be aware that Ballys is te...

A Bally Total Fitness customer review by GetHuman user GetHuman-338590 from November 22nd, 2017

Background on GetHuman-338590's case

GetHuman: GetHuman-338590 - can you tell our other Bally Total Fitness customers when your case took place?
GetHuman-338590: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Bally Total Fitness, and if so, how?
GetHuman-338590: I used a twitter page I found on the GetHuman Bally Total Fitness customer service contact info page: Contact Bally Total Fitness Customer Service
GetHuman: And which of these common Bally Total Fitness customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-338590 a list of common Bally Total Fitness problems)
GetHuman-338590: "Overcharge/Strange charge" was why I was trying to contact.

GetHuman-338590's review of Bally Total Fitness customer service

GetHuman: So how would you sum up your experience for GetHuman's Bally Total Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-338590: Members fraud alert: be aware that Ballys is telling there members that they have outstanding balances or they did not pay there membership dues. It happened to me and I have a bank statement proving that I in fact my dues for ****. Even with proof Corporate is still denying that I paid. *Next level of action will be calling the Attorney Generals office in NYC.**Always save your payment payment proof as Ballys is trying to ripoff once again there loyal members.
GetHuman: Let's quantify your experience contacting Bally Total Fitness. On a scale of 1 to 5, how easy is it go get help on a Bally Total Fitness problem?
GetHuman-338590: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-338590: I'd give them a one out of five on communication.
GetHuman: And what about Bally Total Fitness's ability to quickly and effectively address your problem?
GetHuman-338590: For that I would say four out of five.
GetHuman: And finally- any advice for other Bally Total Fitness customers?
GetHuman-338590: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bally Total Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-338590 taken from his Bally Total Fitness customer service problem that occurred on November 16th, 2017.

Bally Total Fitness

1.00 of 5 stars | 24 reviews

GetHuman-338590's Bally Total Fitness Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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