Bank of Texas: called to reset password with internet banking...

A Bank of Texas customer review by GetHuman user ~Anonymous from November 22nd, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Bank of Texas customers when your case took place?
~Anonymous: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Bank of Texas, and if so, how?
~Anonymous: I used the 214-987-8840 number I found for on the GetHuman Bank of Texas customer phone number page I was on: Bank of Texas Customer Service Phone Number
GetHuman: And which of these common Bank of Texas customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Bank of Texas problems)
~Anonymous: "Setup an account" was why I was trying to call.

~Anonymous's review of Bank of Texas customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of Texas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: called to reset password with internet banking. Had to hit * *times to get thru prescreen messages and I waited for customer service rep.
GetHuman: Let's quantify your experience contacting Bank of Texas. On a scale of 1 to 5, how easy is it go get help on a Bank of Texas problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Bank of Texas's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Bank of Texas customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of Texas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Bank of Texas customer service problem that occurred on November 16th, 2017.

Bank of Texas

2.50 of 5 stars | 19 reviews

~Anonymous's Bank of Texas Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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