Barnes & Noble: I would advise not to order*send an egift for a...
A Barnes & Noble customer review by GetHuman user ~Faithat40 from November 21st, 2017
Background on ~Faithat40's case
GetHuman: ~Faithat40 - can you tell our other Barnes & Noble customers when your case took place?
~Faithat40: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Faithat40 a list of common Barnes & Noble problems)
~Faithat40: "Overcharge/Strange charge" was why I was trying to call.
~Faithat40's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Faithat40: I would advise not to order*send an egift for anyone. I'm still not sure why my friend was not able to access her ebook after * days of trying and no one could help at BN they just kept transferring me to someone else then that someone would transfer and this continued for the third time and then phone hung up on me. Poor, Poor, Poor customer service. I finally called back to request a refund on my egift order. I rather just give my credit card to a friend to have her order than to go back through this again. I love the convenience, but not worth the trouble.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Faithat40: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Faithat40: I'd give them a three out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Faithat40: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Faithat40: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Faithat40 taken from his Barnes & Noble customer service problem that occurred on November 13th, 2017.