Barnes & Noble: Tech support lady jumped from * thing to the ne...

A Barnes & Noble customer review by GetHuman user ~Bartman from November 22nd, 2017

Background on ~Bartman's case

GetHuman: ~Bartman - can you tell our other Barnes & Noble customers when your case took place?
~Bartman: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
~Bartman: I used the 800-843-2665 number I found for on the GetHuman Barnes & Noble customer phone number page I was on: Barnes & Noble Customer Service Phone Number
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Bartman a list of common Barnes & Noble problems)
~Bartman: "Warranty claim" was why I was trying to call.

~Bartman's review of Barnes & Noble customer service

GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bartman: Tech support lady jumped from * thing to the next completely forgetting the logical progress I thought we had achieved. She & I were veery much distracted by the background chatte. t sounded like she was in the middle of a loud party.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Bartman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bartman: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Bartman: For that I would say four out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Bartman: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bartman taken from his Barnes & Noble customer service problem that occurred on November 16th, 2017.

Barnes & Noble

3.13 of 5 stars | 125 reviews

~Bartman's Barnes & Noble Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Barnes & Noble, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Barnes & Noble in any way.

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