Best Buy Customer Reviews - Page 2

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Best Buy Ratings Summary

SUPPORT QUALITY
2.4
OUT OF 5
COMMUNICATION
2.7
OUT OF 5
RESPONSIVENESS
27.8
MINUTES - AVERAGE
OVERALL RATING
2.7
OUT OF 5


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Recent Best Buy Reviews 16 - 30 of 48

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 by Grannyfields - from 7 mos ago

I had to be transferred to Account maintenance. I was cancelling a webroot acct. No music for the wait, just a voice that periodically asked Read full review ›
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 by Anonymous - from 9 mos ago

Nice lady, answered very quickly. Awesome. Read full review ›
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 by Anonymous - from 9 mos ago

they suck Read full review ›
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 by GML - from 10 mos ago

Recurring probs with LCD panel on TV w/ extended warranty. Geeks have been here 5 times and BB STILL will not give us the 'Lemon' recognitio Read full review ›
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 by Anonymous - from 10 mos ago

ok Read full review ›
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 by Anonymous - from 11 mos ago

toooooooo long to hold phone waiting Wporse than AT&T!!!!!!!!! Need more custome service rep or camera in that area see if really working Read full review ›
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 by mimimedina23345 - from 11 mos ago

i thought that there service was very good Read full review ›
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 by sark25 - from 1 yr ago

Pressed 4 instead of 3 so to be redirected to operator to redirect me to right person. 2nd person transferred me cause was using relay and w Read full review ›
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 by Anonymous - from 1 yr ago

Had to wait on hold twice before they got me to the right person. Read full review ›
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 by simplelife - from 1 yr ago

this is not a good number to reach a high level person who can change the way things are done at this store - this is the general 888 number Read full review ›
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 by Anonymous - from 1 yr ago

be careful of what you buy from BEST BUY? their return policy is not posted and they will even resort to lies in the green bay store...you w Read full review ›
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 by kababybay - from 1 yr ago

Getting to an actual person is not too bad, but, if you haveissues that need resolved right hten, forget it. The service Rep can only take a Read full review ›
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 by time saver shopper - from 1 yr ago

called this number after holding 37 mins at local store. This number answered quickly--but did not have any info--said to call store --took Read full review ›
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 by Anonymous - from 1 yr ago

They wouldnt pick up. i was told it was a 5 minute wait. im pissed Read full review ›
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 by pat5501 - from 1 yr ago

Never have seen a voice response system where you don't get the option to hold. Only option is to leave a message for a call back. You're Read full review ›
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