Better World Books: Excellent communication and resolved my issue i...
A Better World Books customer review by GetHuman user ~Busy kitty from November 22nd, 2017
Background on ~Busy kitty 's case
GetHuman: ~Busy kitty - can you tell our other Better World Books customers when your case took place?
~Busy kitty : Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Better World Books, and if so, how?
GetHuman: And which of these common Better World Books customer issues best describes the reason you wanted to talk to them?
(Shows ~Busy kitty a list of common Better World Books problems)
~Busy kitty : "Overcharge/Strange charge" was why I was trying to call.
~Busy kitty 's review of Better World Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Better World Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Busy kitty : Excellent communication and resolved my issue immediately
GetHuman: Let's quantify your experience contacting Better World Books. On a scale of 1 to 5, how easy is it go get help on a Better World Books problem?
~Busy kitty : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Busy kitty : I'd give them a one out of five on communication.
GetHuman: And what about Better World Books's ability to quickly and effectively address your problem?
~Busy kitty : For that I would say five out of five.
GetHuman: And finally- any advice for other Better World Books customers?
~Busy kitty : Call them early in the day or late. Don't forget any personal or account information you might need for Better World Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Busy kitty taken from his Better World Books customer service problem that occurred on November 15th, 2017.