avoid bigpond if you can
A Bigpond customer review by GetHuman user GetHuman-298016 from October 29th, 2017
Background on GetHuman-298016's case
GetHuman: GetHuman-298016 - can you tell our other Bigpond customers when your case took place?
GetHuman-298016: Sure. It was evening, on October 20th.
GetHuman: Did you reach out to Bigpond, and if so, how?
GetHuman: And which of these common Bigpond customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-298016 a list of common Bigpond problems)
GetHuman-298016: "Change plan" was why I was trying to call.
GetHuman-298016's review of Bigpond customer service
GetHuman: So how would you sum up your experience for GetHuman's Bigpond customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-298016: avoid bigpond if you can
GetHuman: Let's quantify your experience contacting Bigpond. On a scale of 1 to 5, how easy is it go get help on a Bigpond problem?
GetHuman-298016: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-298016: I'd give them a one out of five on communication.
GetHuman: And what about Bigpond's ability to quickly and effectively address your problem?
GetHuman-298016: For that I would say two out of five.
GetHuman: And finally- any advice for other Bigpond customers?
GetHuman-298016: Call them early in the day or late. Don't forget any personal or account information you might need for Bigpond to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-298016 taken from his Bigpond customer service problem that occurred on October 20th, 2017.