Black & Decker: Helped me resolve a problem with a Grasshog*lin...

A Black & Decker customer review by GetHuman user ~Jim Ince from November 22nd, 2017

Background on ~Jim Ince's case

GetHuman: ~Jim Ince - can you tell our other Black & Decker customers when your case took place?
~Jim Ince: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Black & Decker, and if so, how?
~Jim Ince: I used the 800-544-6986 number I found for on the GetHuman Black & Decker customer phone number page I was on: Black & Decker Customer Service Phone Number
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Ince a list of common Black & Decker problems)
~Jim Ince: "Technical support" was why I was trying to call.

~Jim Ince's review of Black & Decker customer service

GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Ince: Helped me resolve a problem with a Grasshog*line trimmer. I wish all companies had a customer service department like Black & Decker.
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
~Jim Ince: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Ince: I'd give them a three out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
~Jim Ince: For that I would say four out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
~Jim Ince: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Ince taken from his Black & Decker customer service problem that occurred on November 12th, 2017.

Black & Decker

4.15 of 5 stars | 103 reviews

~Jim Ince's Black & Decker Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Black & Decker, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Black & Decker in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!