Black & Decker: Had a drill shipped in for our highschool ag cl...
A Black & Decker customer review by GetHuman user ~Ag Teacher from November 26th, 2017
Background on ~Ag Teacher's case
GetHuman: ~Ag Teacher - can you tell our other Black & Decker customers when your case took place?
~Ag Teacher: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Black & Decker, and if so, how?
GetHuman: And which of these common Black & Decker customer issues best describes the reason you wanted to talk to them?
(Shows ~Ag Teacher a list of common Black & Decker problems)
~Ag Teacher: "Returns" was why I was trying to call.
~Ag Teacher's review of Black & Decker customer service
GetHuman: So how would you sum up your experience for GetHuman's Black & Decker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ag Teacher: Had a drill shipped in for our highschool ag class last year and had forgotten about it.Called to see what ever came of it. Could not find any info but sent me a brand new drill based of the info they still had. Will buy again!
GetHuman: Let's quantify your experience contacting Black & Decker. On a scale of 1 to 5, how easy is it go get help on a Black & Decker problem?
~Ag Teacher: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ag Teacher: I'd give them a two out of five on communication.
GetHuman: And what about Black & Decker's ability to quickly and effectively address your problem?
~Ag Teacher: For that I would say five out of five.
GetHuman: And finally- any advice for other Black & Decker customers?
~Ag Teacher: Call them early in the day or late. Don't forget any personal or account information you might need for Black & Decker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ag Teacher taken from his Black & Decker customer service problem that occurred on November 23rd, 2017.