Blockbuster: Had to deal with automation, but lady was very...

A Blockbuster customer review by GetHuman user ~Anonymous from November 15th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Blockbuster customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to Blockbuster, and if so, how?
~Anonymous: I used a email I found on the GetHuman Blockbuster customer service contact info page: Contact Blockbuster Customer Service
GetHuman: And which of these common Blockbuster customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Blockbuster problems)
~Anonymous: "None of those really matches why I wanted to contact Blockbuster that day." was why I was trying to contact.

~Anonymous's review of Blockbuster customer service

GetHuman: So how would you sum up your experience for GetHuman's Blockbuster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Had to deal with automation, but lady was very helpful and spoke English well.
GetHuman: Let's quantify your experience contacting Blockbuster. On a scale of 1 to 5, how easy is it go get help on a Blockbuster problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Blockbuster's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Blockbuster customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Blockbuster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Blockbuster customer service problem that occurred on November 9th, 2017.

Blockbuster

3.00 of 5 stars | 3 reviews

~Anonymous's Blockbuster Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Blockbuster, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Blockbuster in any way.

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