Blue Cross Blue Shield (MA) Customer Reviews

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Blue Cross Blue Shield (MA) Ratings Summary

SUPPORT QUALITY
2.6
OUT OF 5
COMMUNICATION
2.8
OUT OF 5
RESPONSIVENESS
15.5
MINUTES - AVERAGE
OVERALL RATING
2.8
OUT OF 5


See how Blue Cross Blue Shield (MA) has done over time on our Blue Cross Blue Shield (MA) ratings page.
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Recent Blue Cross Blue Shield (MA) Reviews 1 - 15 of 16

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 by MikeF - from 5 days ago

I called to find out my member number and have ID cards resent. The call was answered quickly and the agent was able to provide the member Read full review ›
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 by Anonymous - from 19 days ago

finally hung up,was told it was friday and they're wrapping up for weekend, obviously don 't need my business Read full review ›
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 by anon - from 5 mos ago

bcbs has the worst waiting time for customer service and they hung up on you many times. Read full review ›
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 by Anonymous - from 6 mos ago

"We can't take payment by phone or credit card now" WHAT? You don't want my money? Read full review ›
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 by linmark - from 8 mos ago

Got through quickly Read full review ›
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 by garv - from 9 mos ago

Could not be better Read full review ›
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 by hanytimeh - from 9 mos ago

Went to the right place with minimal wait. Read full review ›
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 by anonymous - from 10 mos ago

They just hang up the phone Read full review ›
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 by Anonymous - from 11 mos ago

worked great and no wait Read full review ›
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 by Anonymous - from 1 yr ago

got through after keying a bunch of numbers but then went straight to an agent Read full review ›
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 by Anonymous - from 1 yr ago

never got any service Read full review ›
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 by Anonymous - from 1 yr ago

Waited for long time Read full review ›
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 by Anonymous - from 1 yr ago

The number worked (I pressed 4 and then 0 I think) and I was hardly on hold at all. Read full review ›
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 by Anonymous - from 1 yr ago

always get an automated message... due to high volume of calls blah blah... call later and beeeeeeeeeeeeeeep! Read full review ›
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 by Anonymous - from 2 yrs ago

This does NOT get you to a human, just a phone tree & over 30 'clicks' are needed to get a human Read full review ›
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