Blue Cross Blue Shield (MI): Called the *...just kept saying "customer servi...

A Blue Cross Blue Shield (MI) customer review by GetHuman user GetHuman-393315 from November 20th, 2017

Background on GetHuman-393315's case

GetHuman: GetHuman-393315 - can you tell our other Blue Cross Blue Shield (MI) customers when your case took place?
GetHuman-393315: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Blue Cross Blue Shield (MI), and if so, how?
GetHuman-393315: I used the 888-288-2738 number I found for on the GetHuman Blue Cross Blue Shield (MI) customer phone number page I was on: Blue Cross Blue Shield (MI) Customer Service Phone Number
GetHuman: And which of these common Blue Cross Blue Shield (MI) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-393315 a list of common Blue Cross Blue Shield (MI) problems)
GetHuman-393315: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-393315's review of Blue Cross Blue Shield (MI) customer service

GetHuman: So how would you sum up your experience for GetHuman's Blue Cross Blue Shield (MI) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-393315: Called the *...just kept saying "customer service" to the auto 'bot. After about five steps, went to hold for three minutes and then to a human. Perfect!
GetHuman: Let's quantify your experience contacting Blue Cross Blue Shield (MI). On a scale of 1 to 5, how easy is it go get help on a Blue Cross Blue Shield (MI) problem?
GetHuman-393315: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-393315: I'd give them a one out of five on communication.
GetHuman: And what about Blue Cross Blue Shield (MI)'s ability to quickly and effectively address your problem?
GetHuman-393315: For that I would say two out of five.
GetHuman: And finally- any advice for other Blue Cross Blue Shield (MI) customers?
GetHuman-393315: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross Blue Shield (MI) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-393315 taken from his Blue Cross Blue Shield (MI) customer service problem that occurred on November 11th, 2017.

Blue Cross Blue Shield (MI)

2.44 of 5 stars | 62 reviews

GetHuman-393315's Blue Cross Blue Shield (MI) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Blue Cross Blue Shield (MI), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Blue Cross Blue Shield (MI) in any way.

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