Blue Cross Blue Shield (TX): Customer service: Rude,ignorant & incompetent...

A Blue Cross Blue Shield (TX) customer review by GetHuman user ~amazed from November 21st, 2017

Background on ~amazed's case

GetHuman: ~amazed - can you tell our other Blue Cross Blue Shield (TX) customers when your case took place?
~amazed: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Blue Cross Blue Shield (TX), and if so, how?
~amazed: I used the 800-521-2227 number I found for on the GetHuman Blue Cross Blue Shield (TX) customer phone number page I was on: Blue Cross Blue Shield (TX) Customer Service Phone Number
GetHuman: And which of these common Blue Cross Blue Shield (TX) customer issues best describes the reason you wanted to talk to them?
(Shows ~amazed a list of common Blue Cross Blue Shield (TX) problems)
~amazed: "Make/Chase a claim" was why I was trying to call.

~amazed's review of Blue Cross Blue Shield (TX) customer service

GetHuman: So how would you sum up your experience for GetHuman's Blue Cross Blue Shield (TX) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amazed: Customer service: Rude,ignorant & incompetent - they go hand in hand. They need OJT Training.
GetHuman: Let's quantify your experience contacting Blue Cross Blue Shield (TX). On a scale of 1 to 5, how easy is it go get help on a Blue Cross Blue Shield (TX) problem?
~amazed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amazed: I'd give them a three out of five on communication.
GetHuman: And what about Blue Cross Blue Shield (TX)'s ability to quickly and effectively address your problem?
~amazed: For that I would say two out of five.
GetHuman: And finally- any advice for other Blue Cross Blue Shield (TX) customers?
~amazed: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross Blue Shield (TX) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amazed taken from his Blue Cross Blue Shield (TX) customer service problem that occurred on November 18th, 2017.

Blue Cross Blue Shield (TX)

3.00 of 5 stars | 46 reviews

~amazed's Blue Cross Blue Shield (TX) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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