Bluebird by American Express: CSR could not solve problem and got disconnecte...
A Bluebird by American Express customer review by GetHuman user ~Little Hill from November 24th, 2017
Background on ~Little Hill's case
GetHuman: ~Little Hill - can you tell our other Bluebird by American Express customers when your case took place?
~Little Hill: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Bluebird by American Express, and if so, how?
GetHuman: And which of these common Bluebird by American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Little Hill a list of common Bluebird by American Express problems)
~Little Hill: "Lost or Stolen Card" was why I was trying to call.
~Little Hill's review of Bluebird by American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Bluebird by American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Little Hill: CSR could not solve problem and got disconnected after asking for person with authority.
GetHuman: Let's quantify your experience contacting Bluebird by American Express. On a scale of 1 to 5, how easy is it go get help on a Bluebird by American Express problem?
~Little Hill: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Little Hill: I'd give them a one out of five on communication.
GetHuman: And what about Bluebird by American Express's ability to quickly and effectively address your problem?
~Little Hill: For that I would say five out of five.
GetHuman: And finally- any advice for other Bluebird by American Express customers?
~Little Hill: Call them early in the day or late. Don't forget any personal or account information you might need for Bluebird by American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Little Hill taken from his Bluebird by American Express customer service problem that occurred on November 16th, 2017.