Bookbyte: horrible no communication

A Bookbyte customer review by GetHuman user ~millerangel from November 24th, 2017

Background on ~millerangel's case

GetHuman: ~millerangel - can you tell our other Bookbyte customers when your case took place?
~millerangel: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Bookbyte, and if so, how?
~millerangel: I used the 503-378-1500 number I found for on the GetHuman Bookbyte customer phone number page I was on: Bookbyte Customer Service Phone Number
GetHuman: And which of these common Bookbyte customer issues best describes the reason you wanted to talk to them?
(Shows ~millerangel a list of common Bookbyte problems)
~millerangel: "Change order" was why I was trying to call.

~millerangel's review of Bookbyte customer service

GetHuman: So how would you sum up your experience for GetHuman's Bookbyte customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~millerangel: horrible no communication
GetHuman: Let's quantify your experience contacting Bookbyte. On a scale of 1 to 5, how easy is it go get help on a Bookbyte problem?
~millerangel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~millerangel: I'd give them a two out of five on communication.
GetHuman: And what about Bookbyte's ability to quickly and effectively address your problem?
~millerangel: For that I would say one out of five.
GetHuman: And finally- any advice for other Bookbyte customers?
~millerangel: Call them early in the day or late. Don't forget any personal or account information you might need for Bookbyte to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~millerangel taken from his Bookbyte customer service problem that occurred on November 22nd, 2017.

Bookbyte

1.00 of 5 stars | 20 reviews

~millerangel's Bookbyte Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bookbyte, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bookbyte in any way.

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