Boost Mobile: Called, realized it was the wrong department. A...
A Boost Mobile customer review by GetHuman user GetHuman-10408 from November 22nd, 2017
Background on GetHuman-10408's case
GetHuman: GetHuman-10408 - can you tell our other Boost Mobile customers when your case took place?
GetHuman-10408: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-10408 a list of common Boost Mobile problems)
GetHuman-10408: "Payment Arrangement" was why I was trying to call.
GetHuman-10408's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-10408: Called, realized it was the wrong department. Asked to be transferred to a specific department. Got customer service line, where I couldn't get anyone on the phone.**Called back. Got a guy named Richard. He hung up on me immediately after I started explaining my problem.**Called a third time. Got the same woman as the first time. She yelled at me saying it was the wrong department, then transferred me to customer care.
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
GetHuman-10408: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-10408: I'd give them a three out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
GetHuman-10408: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
GetHuman-10408: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-10408 taken from his Boost Mobile customer service problem that occurred on November 16th, 2017.