British Airways: Terrible response time, then back on hold for...

A British Airways customer review by GetHuman user ~DrJim from November 26th, 2017

Background on ~DrJim's case

GetHuman: ~DrJim - can you tell our other British Airways customers when your case took place?
~DrJim: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to British Airways, and if so, how?
~DrJim: I used the 800-247-9297 number I found for on the GetHuman British Airways customer phone number page I was on: British Airways Customer Service Phone Number
GetHuman: And which of these common British Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~DrJim a list of common British Airways problems)
~DrJim: "Complaint" was why I was trying to call.

~DrJim's review of British Airways customer service

GetHuman: So how would you sum up your experience for GetHuman's British Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DrJim: Terrible response time, then back on hold for ** minutes. Wish I had never booked with BA. I don't understand why American continues to work with such a backwater airline
GetHuman: Let's quantify your experience contacting British Airways. On a scale of 1 to 5, how easy is it go get help on a British Airways problem?
~DrJim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DrJim: I'd give them a two out of five on communication.
GetHuman: And what about British Airways's ability to quickly and effectively address your problem?
~DrJim: For that I would say three out of five.
GetHuman: And finally- any advice for other British Airways customers?
~DrJim: Call them early in the day or late. Don't forget any personal or account information you might need for British Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DrJim taken from his British Airways customer service problem that occurred on November 17th, 2017.

British Airways

2.59 of 5 stars | 184 reviews

~DrJim's British Airways Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like British Airways, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with British Airways in any way.

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