Budget Rent a Car: Your customer phone service stinks!!!!!*It seem...
A Budget Rent a Car customer review by GetHuman user ~samuel from November 26th, 2017
Background on ~samuel's case
GetHuman: ~samuel - can you tell our other Budget Rent a Car customers when your case took place?
~samuel: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Budget Rent a Car, and if so, how?
GetHuman: And which of these common Budget Rent a Car customer issues best describes the reason you wanted to talk to them?
(Shows ~samuel a list of common Budget Rent a Car problems)
~samuel: "Missing item" was why I was trying to call.
~samuel's review of Budget Rent a Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Budget Rent a Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~samuel: Your customer phone service stinks!!!!!*It seems that once you have rented a car you don't care. I was on the line literally ** minutes with your automated service. I was only trying to extend the rental of the car for one day when I realized I would probably miss my plane. Your company must really seek to do much better,
GetHuman: Let's quantify your experience contacting Budget Rent a Car. On a scale of 1 to 5, how easy is it go get help on a Budget Rent a Car problem?
~samuel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~samuel: I'd give them a four out of five on communication.
GetHuman: And what about Budget Rent a Car's ability to quickly and effectively address your problem?
~samuel: For that I would say five out of five.
GetHuman: And finally- any advice for other Budget Rent a Car customers?
~samuel: Call them early in the day or late. Don't forget any personal or account information you might need for Budget Rent a Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~samuel taken from his Budget Rent a Car customer service problem that occurred on November 21st, 2017.