CIGNA Customer Reviews

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CIGNA Ratings Summary

SUPPORT QUALITY
3.9
OUT OF 5
COMMUNICATION
4.4
OUT OF 5
RESPONSIVENESS
8.4
MINUTES - AVERAGE
OVERALL RATING
4.0
OUT OF 5


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Recent CIGNA Reviews 1 - 15 of 24

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 by Tom D - from 1 mo ago

The ## didn't work but the call went through FAST!! I LIKE IT! Read full review ›
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 by blinkieme1 - from 7 mos ago

They never picked up, I'm sorry I have other things to do than sit here and wait on hold for important medical information. I guess I'll jus Read full review ›
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 by Anonymous - from 11 mos ago

Polite and efficient help -Thanks! Read full review ›
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 by Anonymous - from 1 yr ago

Great help! Read full review ›
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 by dsd - from 1 yr ago

A+ Read full review ›
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 by sashamgonzales95 - from 1 yr ago

this number was for the spending acct, not for customer service. but they did transfer me to someone right away! idk if i would call that nu Read full review ›
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 by JS - from 1 yr ago

Better than the mindless answering of prompt via voice recognition only to give it again to a representative. Read full review ›
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 by Anonymous - from 1 yr ago

This can't be blank Read full review ›
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 by Tim in Colorado - from 1 yr ago

The person was great. Read full review ›
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 by Anonymous - from 1 yr ago

Cigna made a mistake on my claim. I had to ask the person to repete what he said as he talk very fast and his words ran together. He said he Read full review ›
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 by Mister Ron - from 1 yr ago

Worked well. Watch out though. After hitting the pound key over and over, a voice tells you it is connecting you to a representative. Just d Read full review ›
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 by Anonymous - from 1 yr ago

Very helpful in dealing with conflict between hospital and two insurance companies. Read full review ›
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 by Anonymous - from 2 yrs ago

Using ## at each prompt was so much better than trying to navigate their system. After being on hold for over an hour, I hung up, tried thi Read full review ›
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 by Anonymous - from 2 yrs ago

gave up after holding for an hour Read full review ›
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 by hwh - from 2 yrs ago

Definitely U.S.-based, but not very helpful on Sunday night. Told to call back during normal business hours to get more detailed coverage in Read full review ›
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