CIGNA: After the hour wait it took the lady a total of...
A CIGNA customer review by GetHuman user ~The chosen one to wait. from November 20th, 2017
Background on ~The chosen one to wait.'s case
GetHuman: ~The chosen one to wait. - can you tell our other CIGNA customers when your case took place?
~The chosen one to wait.: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to CIGNA, and if so, how?
GetHuman: And which of these common CIGNA customer issues best describes the reason you wanted to talk to them?
(Shows ~The chosen one to wait. a list of common CIGNA problems)
~The chosen one to wait.: "Renew coverage" was why I was trying to call.
~The chosen one to wait.'s review of CIGNA customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The chosen one to wait.: After the hour wait it took the lady a total of * minutes to answer my question.
GetHuman: Let's quantify your experience contacting CIGNA. On a scale of 1 to 5, how easy is it go get help on a CIGNA problem?
~The chosen one to wait.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The chosen one to wait.: I'd give them a two out of five on communication.
GetHuman: And what about CIGNA's ability to quickly and effectively address your problem?
~The chosen one to wait.: For that I would say one out of five.
GetHuman: And finally- any advice for other CIGNA customers?
~The chosen one to wait.: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The chosen one to wait. taken from his CIGNA customer service problem that occurred on November 18th, 2017.