CREDO Mobile: Poor coverage, funky*borderline dishonest billi...
A CREDO Mobile customer review by GetHuman user ~whfffft from November 27th, 2017
Background on ~whfffft's case
GetHuman: ~whfffft - can you tell our other CREDO Mobile customers when your case took place?
~whfffft: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to CREDO Mobile, and if so, how?
GetHuman: And which of these common CREDO Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~whfffft a list of common CREDO Mobile problems)
~whfffft: "Technical support" was why I was trying to call.
~whfffft's review of CREDO Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's CREDO Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~whfffft: Poor coverage, funky*borderline dishonest billing. Credo hung up on me twice. Slickly polite, superficially helpful when they answer, but it'll take *-* calls for them to get it right. 'Cause they don't WANT to.
GetHuman: Let's quantify your experience contacting CREDO Mobile. On a scale of 1 to 5, how easy is it go get help on a CREDO Mobile problem?
~whfffft: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~whfffft: I'd give them a five out of five on communication.
GetHuman: And what about CREDO Mobile's ability to quickly and effectively address your problem?
~whfffft: For that I would say one out of five.
GetHuman: And finally- any advice for other CREDO Mobile customers?
~whfffft: Call them early in the day or late. Don't forget any personal or account information you might need for CREDO Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~whfffft taken from his CREDO Mobile customer service problem that occurred on November 18th, 2017.