CREDO Mobile: They lured me in with a contract buyout credit...
A CREDO Mobile customer review by GetHuman user ~ness from October 30th, 2017
Background on ~ness's case
GetHuman: ~ness - can you tell our other CREDO Mobile customers when your case took place?
~ness: Yes. It was morning, on October 28th.
GetHuman: Did you reach out to CREDO Mobile, and if so, how?
GetHuman: And which of these common CREDO Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~ness a list of common CREDO Mobile problems)
~ness: "Change plan" was why I was trying to call.
~ness's review of CREDO Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's CREDO Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ness: They lured me in with a contract buyout credit supposed to be issued in ** days, according to their flyer. I mailed them the copy of my termination fee in January, have spoken with at least * people on different occasions as well as engaged in email correspondence. I keep being told someone is going to credit it, we're sorry and don't why it hasn't gone through, can you send (yet another) copy? we'll get right on it... blah blah blah. It is the end of April and still no credit, but plenty of time wasted with friendly incompetent people.
GetHuman: Let's quantify your experience contacting CREDO Mobile. On a scale of 1 to 5, how easy is it go get help on a CREDO Mobile problem?
~ness: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ness: I'd give them a two out of five on communication.
GetHuman: And what about CREDO Mobile's ability to quickly and effectively address your problem?
~ness: For that I would say one out of five.
GetHuman: And finally- any advice for other CREDO Mobile customers?
~ness: Call them early in the day or late. Don't forget any personal or account information you might need for CREDO Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ness taken from his CREDO Mobile customer service problem that occurred on October 28th, 2017.