Cable One: Not helpfull
A Cable One customer review by GetHuman user ~Randy Hagemann from November 24th, 2017
Background on ~Randy Hagemann's case
GetHuman: ~Randy Hagemann - can you tell our other Cable One customers when your case took place?
~Randy Hagemann: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Cable One, and if so, how?
GetHuman: And which of these common Cable One customer issues best describes the reason you wanted to talk to them?
(Shows ~Randy Hagemann a list of common Cable One problems)
~Randy Hagemann: "None of those really matches why I wanted to contact Cable One that day." was why I was trying to contact.
~Randy Hagemann's review of Cable One customer service
GetHuman: So how would you sum up your experience for GetHuman's Cable One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Randy Hagemann: Not helpfull
GetHuman: Let's quantify your experience contacting Cable One. On a scale of 1 to 5, how easy is it go get help on a Cable One problem?
~Randy Hagemann: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Randy Hagemann: I'd give them a one out of five on communication.
GetHuman: And what about Cable One's ability to quickly and effectively address your problem?
~Randy Hagemann: For that I would say three out of five.
GetHuman: And finally- any advice for other Cable One customers?
~Randy Hagemann: Call them early in the day or late. Don't forget any personal or account information you might need for Cable One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Randy Hagemann taken from his Cable One customer service problem that occurred on November 15th, 2017.