California Franchise Tax Board: Certian individuals have no customer service. T...

A California Franchise Tax Board customer review by GetHuman user ~Anonymously MAD! from November 24th, 2017

Background on ~Anonymously MAD!'s case

GetHuman: ~Anonymously MAD! - can you tell our other California Franchise Tax Board customers when your case took place?
~Anonymously MAD!: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to California Franchise Tax Board, and if so, how?
~Anonymously MAD!: I used the 800-852-5711 number I found for on the GetHuman California Franchise Tax Board customer phone number page I was on: California Franchise Tax Board Customer Service Phone Number
GetHuman: And which of these common California Franchise Tax Board customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymously MAD! a list of common California Franchise Tax Board problems)
~Anonymously MAD!: "Make a Payment" was why I was trying to call.

~Anonymously MAD!'s review of California Franchise Tax Board customer service

GetHuman: So how would you sum up your experience for GetHuman's California Franchise Tax Board customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymously MAD!: Certian individuals have no customer service. They are rude and didn't help me with anything. It was tough to understand him through his thick accent and the fact that he was so rude to me about my concerns and kept replying that he couldn't do anything about my situation due to the fact that my money went to a different department and that it would take *-* weeks to see my money when it only took them *week to pull my money out of my account without notifying me for a debt in ****. Mind you, I'm in the military so I move around, yet they have been notifying me about this with no response due to the fact that I no longer lived in California since ****. Yet they managed to find my bank account number! I asked to speak to his supervisor and he informed me that his supervisor couldn't help me but that he'll would be calling me in **-** HOURS! I guess they were so quick to take my money and yet so slow to admit they f*(ked up and return my money! Just **** all across the board.
GetHuman: Let's quantify your experience contacting California Franchise Tax Board. On a scale of 1 to 5, how easy is it go get help on a California Franchise Tax Board problem?
~Anonymously MAD!: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymously MAD!: I'd give them a four out of five on communication.
GetHuman: And what about California Franchise Tax Board's ability to quickly and effectively address your problem?
~Anonymously MAD!: For that I would say three out of five.
GetHuman: And finally- any advice for other California Franchise Tax Board customers?
~Anonymously MAD!: Call them early in the day or late. Don't forget any personal or account information you might need for California Franchise Tax Board to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymously MAD! taken from his California Franchise Tax Board customer service problem that occurred on November 20th, 2017.

California Franchise Tax Board

2.76 of 5 stars | 191 reviews

~Anonymously MAD!'s California Franchise Tax Board Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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