Canon USA: Rep was very friendly but not particularly help...

A Canon USA customer review by GetHuman user ~Wilothewisp from November 18th, 2017

Background on ~Wilothewisp's case

GetHuman: ~Wilothewisp - can you tell our other Canon USA customers when your case took place?
~Wilothewisp: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Canon USA, and if so, how?
~Wilothewisp: I used the 800-828-4040 number I found for on the GetHuman Canon USA customer phone number page I was on: Canon USA Customer Service Phone Number
GetHuman: And which of these common Canon USA customer issues best describes the reason you wanted to talk to them?
(Shows ~Wilothewisp a list of common Canon USA problems)
~Wilothewisp: "Where to buy" was why I was trying to call.

~Wilothewisp's review of Canon USA customer service

GetHuman: So how would you sum up your experience for GetHuman's Canon USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wilothewisp: Rep was very friendly but not particularly helpful in resolving my issue.
GetHuman: Let's quantify your experience contacting Canon USA. On a scale of 1 to 5, how easy is it go get help on a Canon USA problem?
~Wilothewisp: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wilothewisp: I'd give them a two out of five on communication.
GetHuman: And what about Canon USA's ability to quickly and effectively address your problem?
~Wilothewisp: For that I would say five out of five.
GetHuman: And finally- any advice for other Canon USA customers?
~Wilothewisp: Call them early in the day or late. Don't forget any personal or account information you might need for Canon USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wilothewisp taken from his Canon USA customer service problem that occurred on November 15th, 2017.

Canon USA

3.36 of 5 stars | 64 reviews

~Wilothewisp's Canon USA Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Canon USA, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Canon USA in any way.

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