Capital One Auto Finance: It took a bit to get to someone who could assis...
A Capital One Auto Finance customer review by GetHuman user ~Not Jenny from November 28th, 2017
Background on ~Not Jenny's case
GetHuman: ~Not Jenny - can you tell our other Capital One Auto Finance customers when your case took place?
~Not Jenny: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Capital One Auto Finance, and if so, how?
GetHuman: And which of these common Capital One Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Jenny a list of common Capital One Auto Finance problems)
~Not Jenny: "Overcharge/Strange charge" was why I was trying to call.
~Not Jenny's review of Capital One Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Jenny: It took a bit to get to someone who could assist me, but once I did she was awesome and quick.
GetHuman: Let's quantify your experience contacting Capital One Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Capital One Auto Finance problem?
~Not Jenny: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Jenny: I'd give them a three out of five on communication.
GetHuman: And what about Capital One Auto Finance's ability to quickly and effectively address your problem?
~Not Jenny: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One Auto Finance customers?
~Not Jenny: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Jenny taken from his Capital One Auto Finance customer service problem that occurred on November 24th, 2017.