Capital One Credit Card: Task accomplished

A Capital One Credit Card customer review by GetHuman user ~retired chick from November 21st, 2017

Background on ~retired chick's case

GetHuman: ~retired chick - can you tell our other Capital One Credit Card customers when your case took place?
~retired chick: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
~retired chick: I used the 800-955-7070 number I found for on the GetHuman Capital One Credit Card customer phone number page I was on: Capital One Credit Card Customer Service Phone Number
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~retired chick a list of common Capital One Credit Card problems)
~retired chick: "Update Account Information" was why I was trying to call.

~retired chick's review of Capital One Credit Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~retired chick: Task accomplished
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
~retired chick: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~retired chick: I'd give them a two out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
~retired chick: For that I would say three out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
~retired chick: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~retired chick taken from his Capital One Credit Card customer service problem that occurred on November 19th, 2017.

Capital One Credit Card

4.06 of 5 stars | 82 reviews

~retired chick's Capital One Credit Card Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Capital One Credit Card, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Capital One Credit Card in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!