Capital One Credit Card: My pin still not sorted am getting fed up with...
A Capital One Credit Card customer review by GetHuman user ~andrea horniblow from November 22nd, 2017
Background on ~andrea horniblow's case
GetHuman: ~andrea horniblow - can you tell our other Capital One Credit Card customers when your case took place?
~andrea horniblow: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~andrea horniblow a list of common Capital One Credit Card problems)
~andrea horniblow: "Lower my rate" was why I was trying to call.
~andrea horniblow's review of Capital One Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~andrea horniblow: My pin still not sorted am getting fed up with it all now
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
~andrea horniblow: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~andrea horniblow: I'd give them a three out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
~andrea horniblow: For that I would say four out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
~andrea horniblow: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~andrea horniblow taken from his Capital One Credit Card customer service problem that occurred on November 15th, 2017.