Capital One Credit Card: Could not understand her at all

A Capital One Credit Card customer review by GetHuman user GetHuman-18401 from November 25th, 2017

Background on GetHuman-18401's case

GetHuman: GetHuman-18401 - can you tell our other Capital One Credit Card customers when your case took place?
GetHuman-18401: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Capital One Credit Card, and if so, how?
GetHuman-18401: I used the 800-955-7070 number I found for on the GetHuman Capital One Credit Card customer phone number page I was on: Capital One Credit Card Customer Service Phone Number
GetHuman: And which of these common Capital One Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-18401 a list of common Capital One Credit Card problems)
GetHuman-18401: "Recover Account" was why I was trying to call.

GetHuman-18401's review of Capital One Credit Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-18401: Could not understand her at all
GetHuman: Let's quantify your experience contacting Capital One Credit Card. On a scale of 1 to 5, how easy is it go get help on a Capital One Credit Card problem?
GetHuman-18401: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-18401: I'd give them a five out of five on communication.
GetHuman: And what about Capital One Credit Card's ability to quickly and effectively address your problem?
GetHuman-18401: For that I would say two out of five.
GetHuman: And finally- any advice for other Capital One Credit Card customers?
GetHuman-18401: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-18401 taken from his Capital One Credit Card customer service problem that occurred on November 18th, 2017.

Capital One Credit Card

4.06 of 5 stars | 82 reviews

GetHuman-18401's Capital One Credit Card Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Capital One Credit Card, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Capital One Credit Card in any way.

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