Capital One: I need to takl with someone. Could you help me...
A Capital One customer review by GetHuman user ~Eliacim Santos from November 21st, 2017
Background on ~Eliacim Santos's case
GetHuman: ~Eliacim Santos - can you tell our other Capital One customers when your case took place?
~Eliacim Santos: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~Eliacim Santos a list of common Capital One problems)
~Eliacim Santos: "Dispute a Charge" was why I was trying to call.
~Eliacim Santos's review of Capital One customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eliacim Santos: I need to takl with someone. Could you help me please?
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~Eliacim Santos: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eliacim Santos: I'd give them a five out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~Eliacim Santos: For that I would say two out of five.
GetHuman: And finally- any advice for other Capital One customers?
~Eliacim Santos: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eliacim Santos taken from his Capital One customer service problem that occurred on November 15th, 2017.