Captain D's: I got food poisioning with an expensive grilled...
A Captain D's customer review by GetHuman user ~disapponted from November 20th, 2017
Background on ~disapponted's case
GetHuman: ~disapponted - can you tell our other Captain D's customers when your case took place?
~disapponted: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Captain D's, and if so, how?
GetHuman: And which of these common Captain D's customer issues best describes the reason you wanted to talk to them?
(Shows ~disapponted a list of common Captain D's problems)
~disapponted: "Cancel a reservation" was why I was trying to call.
~disapponted's review of Captain D's customer service
GetHuman: So how would you sum up your experience for GetHuman's Captain D's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disapponted: I got food poisioning with an expensive grilled fish meal yet they didnt even offer to reimburse meal or send coupon for a try us again. Out almost ten dollars and a day off work from being sick and weak and all they could say was we are sorry. So much for this place caring about repeat business. I have no intention of eating there again because of their lack of care or trying to offer a remedy
GetHuman: Let's quantify your experience contacting Captain D's. On a scale of 1 to 5, how easy is it go get help on a Captain D's problem?
~disapponted: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disapponted: I'd give them a five out of five on communication.
GetHuman: And what about Captain D's's ability to quickly and effectively address your problem?
~disapponted: For that I would say four out of five.
GetHuman: And finally- any advice for other Captain D's customers?
~disapponted: Call them early in the day or late. Don't forget any personal or account information you might need for Captain D's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disapponted taken from his Captain D's customer service problem that occurred on November 18th, 2017.