Captain D's: order wrong and not complete servers too busy...

A Captain D's customer review by GetHuman user ~Lynn from November 14th, 2017

Background on ~Lynn's case

GetHuman: ~Lynn - can you tell our other Captain D's customers when your case took place?
~Lynn: Sure. It was evening, on November 7th.
GetHuman: Did you reach out to Captain D's, and if so, how?
~Lynn: I used the 615-391-5461 number I found for on the GetHuman Captain D's customer phone number page I was on: Captain D's Customer Service Phone Number
GetHuman: And which of these common Captain D's customer issues best describes the reason you wanted to talk to them?
(Shows ~Lynn a list of common Captain D's problems)
~Lynn: "Make a reservation" was why I was trying to call.

~Lynn's review of Captain D's customer service

GetHuman: So how would you sum up your experience for GetHuman's Captain D's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lynn: order wrong and not complete servers too busy playing instead of filling order properly sorry I went out in the cold to get this poor quality service and food
GetHuman: Let's quantify your experience contacting Captain D's. On a scale of 1 to 5, how easy is it go get help on a Captain D's problem?
~Lynn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lynn: I'd give them a two out of five on communication.
GetHuman: And what about Captain D's's ability to quickly and effectively address your problem?
~Lynn: For that I would say three out of five.
GetHuman: And finally- any advice for other Captain D's customers?
~Lynn: Call them early in the day or late. Don't forget any personal or account information you might need for Captain D's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lynn taken from his Captain D's customer service problem that occurred on November 7th, 2017.

Captain D's

4.00 of 5 stars | 9 reviews

~Lynn's Captain D's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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