Car2go: was extra special good!
A Car2go customer review by GetHuman user ~happy member from November 24th, 2017
Background on ~happy member's case
GetHuman: ~happy member - can you tell our other Car2go customers when your case took place?
~happy member: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Car2go, and if so, how?
GetHuman: And which of these common Car2go customer issues best describes the reason you wanted to talk to them?
(Shows ~happy member a list of common Car2go problems)
~happy member: "Overcharge/Strange charge" was why I was trying to call.
~happy member's review of Car2go customer service
GetHuman: So how would you sum up your experience for GetHuman's Car2go customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy member: was extra special good!
GetHuman: Let's quantify your experience contacting Car2go. On a scale of 1 to 5, how easy is it go get help on a Car2go problem?
~happy member: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy member: I'd give them a two out of five on communication.
GetHuman: And what about Car2go's ability to quickly and effectively address your problem?
~happy member: For that I would say five out of five.
GetHuman: And finally- any advice for other Car2go customers?
~happy member: Call them early in the day or late. Don't forget any personal or account information you might need for Car2go to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy member taken from his Car2go customer service problem that occurred on November 15th, 2017.