Car2go: Great service, but I bet you get faster help if...

A Car2go customer review by GetHuman user ~nashnash from November 17th, 2017

Background on ~nashnash's case

GetHuman: ~nashnash - can you tell our other Car2go customers when your case took place?
~nashnash: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Car2go, and if so, how?
~nashnash: I used the 877-488-4224 number I found for on the GetHuman Car2go customer phone number page I was on: Car2go Customer Service Phone Number
GetHuman: And which of these common Car2go customer issues best describes the reason you wanted to talk to them?
(Shows ~nashnash a list of common Car2go problems)
~nashnash: "Change booking" was why I was trying to call.

~nashnash's review of Car2go customer service

GetHuman: So how would you sum up your experience for GetHuman's Car2go customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nashnash: Great service, but I bet you get faster help if you call a local branch!
GetHuman: Let's quantify your experience contacting Car2go. On a scale of 1 to 5, how easy is it go get help on a Car2go problem?
~nashnash: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nashnash: I'd give them a one out of five on communication.
GetHuman: And what about Car2go's ability to quickly and effectively address your problem?
~nashnash: For that I would say three out of five.
GetHuman: And finally- any advice for other Car2go customers?
~nashnash: Call them early in the day or late. Don't forget any personal or account information you might need for Car2go to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nashnash taken from his Car2go customer service problem that occurred on November 13th, 2017.

Car2go

1.50 of 5 stars | 23 reviews

~nashnash's Car2go Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Car2go, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Car2go in any way.

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