CarFax needs to be put out of business and sued...
A CarFax customer review by GetHuman user ~CarFax Sucks from November 25th, 2017
Background on ~CarFax Sucks's case
GetHuman: ~CarFax Sucks - can you tell our other CarFax customers when your case took place?
~CarFax Sucks: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows ~CarFax Sucks a list of common CarFax problems)
~CarFax Sucks: "Overcharge on Account" was why I was trying to contact.
~CarFax Sucks's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CarFax Sucks: CarFax needs to be put out of business and sued for putting false information on people's cars.
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
~CarFax Sucks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CarFax Sucks: I'd give them a five out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
~CarFax Sucks: For that I would say one out of five.
GetHuman: And finally- any advice for other CarFax customers?
~CarFax Sucks: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CarFax Sucks taken from his CarFax customer service problem that occurred on November 23rd, 2017.