Carbonite: simply stellar, patient, respectful and efficie...
A Carbonite customer review by GetHuman user ~carbonite lover from November 19th, 2017
Background on ~carbonite lover's case
GetHuman: ~carbonite lover - can you tell our other Carbonite customers when your case took place?
~carbonite lover: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Carbonite, and if so, how?
GetHuman: And which of these common Carbonite customer issues best describes the reason you wanted to talk to them?
(Shows ~carbonite lover a list of common Carbonite problems)
~carbonite lover: "Complaint" was why I was trying to call.
~carbonite lover's review of Carbonite customer service
GetHuman: So how would you sum up your experience for GetHuman's Carbonite customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carbonite lover: simply stellar, patient, respectful and efficient. highly recommend carbonite
GetHuman: Let's quantify your experience contacting Carbonite. On a scale of 1 to 5, how easy is it go get help on a Carbonite problem?
~carbonite lover: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carbonite lover: I'd give them a five out of five on communication.
GetHuman: And what about Carbonite's ability to quickly and effectively address your problem?
~carbonite lover: For that I would say five out of five.
GetHuman: And finally- any advice for other Carbonite customers?
~carbonite lover: Call them early in the day or late. Don't forget any personal or account information you might need for Carbonite to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carbonite lover taken from his Carbonite customer service problem that occurred on November 12th, 2017.