Care Credit: wanted a person--long wait--too many questions

A Care Credit customer review by GetHuman user GetHuman-278053 from November 22nd, 2017

Background on GetHuman-278053's case

GetHuman: GetHuman-278053 - can you tell our other Care Credit customers when your case took place?
GetHuman-278053: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman-278053: I used the 866-893-7864 number I found for on the GetHuman Care Credit customer phone number page I was on: Care Credit Customer Service Phone Number
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-278053 a list of common Care Credit problems)
GetHuman-278053: "Make/Chase a claim" was why I was trying to call.

GetHuman-278053's review of Care Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-278053: wanted a person--long wait--too many questions
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
GetHuman-278053: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-278053: I'd give them a five out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
GetHuman-278053: For that I would say one out of five.
GetHuman: And finally- any advice for other Care Credit customers?
GetHuman-278053: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-278053 taken from his Care Credit customer service problem that occurred on November 20th, 2017.

Care Credit

3.13 of 5 stars | 78 reviews

GetHuman-278053's Care Credit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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