Care.com: Not only did Manuel answer immediately, he was...
A Care.com customer review by GetHuman user ~Twink Brewer from November 23rd, 2017
Background on ~Twink Brewer's case
GetHuman: ~Twink Brewer - can you tell our other Care.com customers when your case took place?
~Twink Brewer: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Twink Brewer a list of common Care.com problems)
~Twink Brewer: "Setup service" was why I was trying to call.
~Twink Brewer's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Twink Brewer: Not only did Manuel answer immediately, he was extremely helpful in answering and explaining, and explaining again when I needed to confirm the steps. Excellent help!
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~Twink Brewer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Twink Brewer: I'd give them a two out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~Twink Brewer: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
~Twink Brewer: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Twink Brewer taken from his Care.com customer service problem that occurred on November 22nd, 2017.