CareFirst: I was trying to respond to an email confirmatio...
A CareFirst customer review by GetHuman user ~newbie57 from November 25th, 2017
Background on ~newbie57's case
GetHuman: ~newbie57 - can you tell our other CareFirst customers when your case took place?
~newbie57: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to CareFirst, and if so, how?
GetHuman: And which of these common CareFirst customer issues best describes the reason you wanted to talk to them?
(Shows ~newbie57 a list of common CareFirst problems)
~newbie57: "Get insurance" was why I was trying to call.
~newbie57's review of CareFirst customer service
GetHuman: So how would you sum up your experience for GetHuman's CareFirst customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~newbie57: I was trying to respond to an email confirmation request generated by my signing up through the Maryland Health ins exchange,and the link required my member ID, which I had not yet received, as I had just applied the day before. I said "Operator" at two points during the initial automated phone tree, and was IMMEDIATELY transferred to a very helpful representative, who confirmed my ID over the phone and gave me all the info I needed. Called at around *:**a.m. EST.
GetHuman: Let's quantify your experience contacting CareFirst. On a scale of 1 to 5, how easy is it go get help on a CareFirst problem?
~newbie57: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~newbie57: I'd give them a two out of five on communication.
GetHuman: And what about CareFirst's ability to quickly and effectively address your problem?
~newbie57: For that I would say five out of five.
GetHuman: And finally- any advice for other CareFirst customers?
~newbie57: Call them early in the day or late. Don't forget any personal or account information you might need for CareFirst to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~newbie57 taken from his CareFirst customer service problem that occurred on November 22nd, 2017.