Carnival Cruise: i called to complain about service on my cruise...

A Carnival Cruise customer review by GetHuman user ~chris from November 23rd, 2017

Background on ~chris's case

GetHuman: ~chris - can you tell our other Carnival Cruise customers when your case took place?
~chris: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Carnival Cruise, and if so, how?
~chris: I used the 800-764-7419 number I found for on the GetHuman Carnival Cruise customer phone number page I was on: Carnival Cruise Customer Service Phone Number
GetHuman: And which of these common Carnival Cruise customer issues best describes the reason you wanted to talk to them?
(Shows ~chris a list of common Carnival Cruise problems)
~chris: "Overcharge/Strange charge" was why I was trying to call.

~chris's review of Carnival Cruise customer service

GetHuman: So how would you sum up your experience for GetHuman's Carnival Cruise customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chris: i called to complain about service on my cruise sept *st and about stolen items from my room! they did nothing told me sorry not respondsable for stolen items !! HORRIBLE TIME AND THEY TREATED ME LIKE I WAS A LIER FOR REPORTING THIS
GetHuman: Let's quantify your experience contacting Carnival Cruise. On a scale of 1 to 5, how easy is it go get help on a Carnival Cruise problem?
~chris: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chris: I'd give them a four out of five on communication.
GetHuman: And what about Carnival Cruise's ability to quickly and effectively address your problem?
~chris: For that I would say three out of five.
GetHuman: And finally- any advice for other Carnival Cruise customers?
~chris: Call them early in the day or late. Don't forget any personal or account information you might need for Carnival Cruise to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chris taken from his Carnival Cruise customer service problem that occurred on November 18th, 2017.

Carnival Cruise

3.67 of 5 stars | 25 reviews

~chris's Carnival Cruise Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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