Cathay Pacific Airlines: calling from *am till *pm, the phone is always...

A Cathay Pacific Airlines customer review by GetHuman user ~bulalakaw from November 26th, 2017

Background on ~bulalakaw's case

GetHuman: ~bulalakaw - can you tell our other Cathay Pacific Airlines customers when your case took place?
~bulalakaw: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Cathay Pacific Airlines, and if so, how?
~bulalakaw: I used a help page I found on the GetHuman Cathay Pacific Airlines customer service contact info page: Contact Cathay Pacific Airlines Customer Service
GetHuman: And which of these common Cathay Pacific Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~bulalakaw a list of common Cathay Pacific Airlines problems)
~bulalakaw: "Complaint" was why I was trying to contact.

~bulalakaw's review of Cathay Pacific Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Cathay Pacific Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bulalakaw: calling from *am till *pm, the phone is always busy. not working at all.
GetHuman: Let's quantify your experience contacting Cathay Pacific Airlines. On a scale of 1 to 5, how easy is it go get help on a Cathay Pacific Airlines problem?
~bulalakaw: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bulalakaw: I'd give them a one out of five on communication.
GetHuman: And what about Cathay Pacific Airlines's ability to quickly and effectively address your problem?
~bulalakaw: For that I would say one out of five.
GetHuman: And finally- any advice for other Cathay Pacific Airlines customers?
~bulalakaw: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Cathay Pacific Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bulalakaw taken from his Cathay Pacific Airlines customer service problem that occurred on November 18th, 2017.

Cathay Pacific Airlines

1.17 of 5 stars | 36 reviews

~bulalakaw's Cathay Pacific Airlines Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cathay Pacific Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cathay Pacific Airlines in any way.

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