Cbeyond Communications: I spoke with David who was extremely helpful in...

A Cbeyond Communications customer review by GetHuman user GetHuman-188283 from November 19th, 2017

Background on GetHuman-188283's case

GetHuman: GetHuman-188283 - can you tell our other Cbeyond Communications customers when your case took place?
GetHuman-188283: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Cbeyond Communications, and if so, how?
GetHuman-188283: I used the 866-424-5100 number I found for on the GetHuman Cbeyond Communications customer phone number page I was on: Cbeyond Communications Customer Service Phone Number
GetHuman: And which of these common Cbeyond Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-188283 a list of common Cbeyond Communications problems)
GetHuman-188283: "Change plan" was why I was trying to call.

GetHuman-188283's review of Cbeyond Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Cbeyond Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-188283: I spoke with David who was extremely helpful in trying to trouble shoot our problem which turned out not to be a Cbeyond issue at all. He was very professional and knowledgeable. Thank you!
GetHuman: Let's quantify your experience contacting Cbeyond Communications. On a scale of 1 to 5, how easy is it go get help on a Cbeyond Communications problem?
GetHuman-188283: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-188283: I'd give them a three out of five on communication.
GetHuman: And what about Cbeyond Communications's ability to quickly and effectively address your problem?
GetHuman-188283: For that I would say two out of five.
GetHuman: And finally- any advice for other Cbeyond Communications customers?
GetHuman-188283: Call them early in the day or late. Don't forget any personal or account information you might need for Cbeyond Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-188283 taken from his Cbeyond Communications customer service problem that occurred on November 13th, 2017.

Cbeyond Communications

2.00 of 5 stars | 26 reviews

GetHuman-188283's Cbeyond Communications Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cbeyond Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cbeyond Communications in any way.

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