Celebrity Cruises: ALl I got was a busy signal. OVer and over

A Celebrity Cruises customer review by GetHuman user ~bighairtexan from November 20th, 2017

Background on ~bighairtexan's case

GetHuman: ~bighairtexan - can you tell our other Celebrity Cruises customers when your case took place?
~bighairtexan: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Celebrity Cruises, and if so, how?
~bighairtexan: I used the 800-647-2251 number I found for on the GetHuman Celebrity Cruises customer phone number page I was on: Celebrity Cruises Customer Service Phone Number
GetHuman: And which of these common Celebrity Cruises customer issues best describes the reason you wanted to talk to them?
(Shows ~bighairtexan a list of common Celebrity Cruises problems)
~bighairtexan: "Missing item" was why I was trying to call.

~bighairtexan's review of Celebrity Cruises customer service

GetHuman: So how would you sum up your experience for GetHuman's Celebrity Cruises customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bighairtexan: ALl I got was a busy signal. OVer and over
GetHuman: Let's quantify your experience contacting Celebrity Cruises. On a scale of 1 to 5, how easy is it go get help on a Celebrity Cruises problem?
~bighairtexan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bighairtexan: I'd give them a one out of five on communication.
GetHuman: And what about Celebrity Cruises's ability to quickly and effectively address your problem?
~bighairtexan: For that I would say four out of five.
GetHuman: And finally- any advice for other Celebrity Cruises customers?
~bighairtexan: Call them early in the day or late. Don't forget any personal or account information you might need for Celebrity Cruises to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bighairtexan taken from his Celebrity Cruises customer service problem that occurred on November 14th, 2017.

Celebrity Cruises

3.14 of 5 stars | 42 reviews

~bighairtexan's Celebrity Cruises Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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